Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand whats at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.Learn more at www.xerox.com. Purpose: Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems. The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.Scope:Specific: The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. Provide support related to the operation and maintenance of the assigned clients equipment, including (as required) equipment consumables management. Primary Responsibilities: Perform routine services to ensure equipment availability to client site users. Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. Proactively manage consumables and supplies replacement as required. Provide customer training on assigned products to improve end user knowledge of equipment functionality Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance. Candidate Education:Minimum High School Diploma / (GED) / Secondary School GCSE or equivalentPreferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculumCandidate Background:Minimum Successful completion of EL CSE test battery including Ishihara Color Vision testMinimum Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skillsPreferred Previous field technician or electrical/mechanical repair experienceMinimum Effective interpersonal skill & behaviors with the ability to interact with a diverse client populationMinimum Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipmentMinimum Effective organizational skillsMinimum PC skills in MS Office applications, Internet navigationMinimum Basic understanding of network printing, job creation, and submissionMinimum Ability to manage multiple tasksMinimum Ability to lift and move up to 50 poundsMinimum Possesses reliable, dependable transportation (if required by role)Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to ...@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to ...@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Associated topics: assistance, deskside, help desk, information technology, information technology analyst, support specialist, technical support, technician, technician iv, technology